Mobile / Sports
x988 has put the answers to the questions we hear most often in one place — covering your account, payments via bKash or Bank Transfer, lobby navigation and support routes. If you have a question that is not listed here, our support team is reachable directly from your account.
We structured this FAQ around the moments where you are most likely to pause and look for clarity. That means account creation and login come first, then payment steps for bKash and Bank Transfer, then lobby navigation covering slots, live casino tables and the sportsbook category where cricket markets sit.
These figures describe the structural shape of x988 as it stands — game categories available, studio count in the lobby, language support and the number of published support channels. We do not inflate these with invented counts or usage numbers. What you see here is what you can verify by opening the lobby or the support page in your account.
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If the FAQ answers below do not cover your situation, you can reach the x988 support team through the channels shown inside your account. We keep these routes visible from the account menu so you do not have to search for them.
The live chat button is visible in the account menu once you are logged in. Start a conversation directly from there — no need to copy an account number or ticket ID separately, as the session carries your account context automatically.
Send a detailed query to the support email address listed on the Contact page. Include your registered account email and a description of the issue. Email is the route we recommend for payment queries that require a screenshot or transaction reference.
The Help Centre section inside your account covers common account and cashier topics with step-by-step instructions specific to the page you are on. Check there first for bKash deposit steps or Bank Transfer reference fields before raising a ticket.
Every answer in this FAQ is written against the actual account flow and cashier screens on x988. We do not carry over generic answers from other platforms or invent steps that do not exist in the account. When a process changes — for example if the bKash deposit flow is updated — we revise the relevant FAQ entry before it goes live.
Each FAQ answer describes steps that exist in the actual account and cashier interface. We do not write hypothetical flows or copy steps from unrelated platforms. If a screen changes, the answer is updated before it is published.
We name only bKash and Bank Transfer because those are the verified rails. We do not describe fees, processing timelines or limits we have not confirmed — instead we direct you to the cashier screen where live figures are displayed.
Where access to a feature or market depends on your local law and eligible region, this FAQ says so directly. We do not make blanket claims about what is available everywhere, because availability genuinely varies.
Every FAQ answer that cannot be fully resolved by reading points you toward the live chat or email route inside your account. We do not leave you at a dead end with a vague suggestion to contact support without telling you where to find that route.
Not every question needs a support agent. This comparison shows which situations this FAQ resolves on its own and which ones are better handled by sending a message through your account. Understanding that boundary saves you time — especially for payment queries where a transaction reference is needed.
If you cannot log in because you have forgotten your password, the FAQ covers the reset path visible on the login screen. If you are locked out after multiple attempts, that needs live chat because the account lock is applied server-side and requires agent review.
The FAQ explains the standard bKash deposit flow step by step. If your deposit shows as pending beyond the window displayed on the cashier screen, email support with the bKash transaction ID so the payment team can match it to your account.
The FAQ describes where to find your Bank Transfer reference number inside the cashier. If the transfer has been sent but not reflected in your wallet after the time shown, contact support with your bank receipt rather than submitting a second transfer.
Questions about how categories are arranged, how to filter by studio or how to reach the cricket sportsbook section are covered fully in the FAQ. These do not require support — the lobby layout is the same for all accounts in supported regions.
x988 is built so that the things you need most — game categories, payment steps, account tools and support routes — are reachable without drilling through multiple menus. These four elements come up repeatedly in the questions we receive, which is why they each have a presence in this FAQ and in the account interface itself.
The lobby lets you browse by studio — PlayStar, Joker, Habanero, Spadegaming and Pragmatic Play each have a filtered view. This makes it straightforward to find the specific title you came back for without scrolling through unrelated categories.
Every account step — login, cashier, game launch and support chat — is designed for a mobile browser. You do not need a separate download. The layout adjusts from a phone to a desktop screen without losing access to any function.
The sportsbook section includes cricket markets — IPL, BPL and international fixtures — alongside the live casino tables. You switch between them from the same navigation bar without leaving your session or re-entering account details.
Your account balance and recent transaction records are visible from the wallet icon on every page. Before you start a game or place a bet, you can confirm your current balance and check the most recent deposit entry without opening a separate cashier screen.
These are the questions we see most often from account holders in Bangladesh. Each answer is written against the actual flow inside the account or cashier so the steps match what you see on screen. If your question is not covered here, use the live chat or email route available in your account menu.
Open the cashier from your account menu and select bKash as the deposit method. The screen shows the recipient number and a reference code. Send the amount from your bKash app using that reference, then confirm on the cashier page. The fields and limits shown on that screen are the ones that apply to your account.
Check the cashier screen for the expected reflection window shown at the time of the transfer. If that window has passed and your wallet still shows the previous balance, contact support via email with your bank transaction receipt and the reference number you used. Do not send a second transfer before hearing back.
On the login screen, select the forgotten password link and enter your registered email address. A reset link is sent to that address. Follow the link and set a new password using the fields shown. If the email does not arrive within a few minutes, check your spam folder before contacting support.
Yes. The full lobby — slots, live casino tables, crash games and the cricket sportsbook — is accessible from a mobile browser without a separate download. Studios including Habanero, Spadegaming and Pragmatic Play load through the mobile browser the same way they do on a desktop screen.
Your transaction history is in the wallet section of your account, reachable from the wallet icon in the top navigation bar. Each entry shows the payment method, amount, date and status. For bKash and Bank Transfer entries, the reference number used for that transaction is also recorded there.
Access and eligibility depend on your local law and the eligible regions confirmed during account registration. We do not make a blanket claim that the platform is available everywhere. If your region is not supported at the point of registration, the account screen will indicate that clearly.
The lobby includes a studio filter in the navigation rail. Select a studio name — such as Joker or PlayStar — to see only titles from that provider. The filter is available on both mobile and desktop. Game titles within each filtered view are the ones that studio has made available on the platform.