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When you open an account with x988, these terms form the agreement between you and us — covering how your account works, what transactions are permitted and how we handle disputes. Access to x988 depends on your local law and eligible regions; please read these conditions before you start.
These terms apply to every action you take on x988 — browsing the game catalog, placing a wager, depositing via bKash or Bank Transfer, and contacting support. By continuing to use the site after a terms update, you confirm you have read and accepted the revised conditions. We publish updates in the policy section of the site; it is your responsibility to check that area when notified. Eligibility to hold an account depends on your local law and the eligible regions we serve at the time of your registration. We do not guarantee access where local regulation restricts it. If a rule in these terms conflicts with a specific information notice, the information notice takes precedence for that offer only; all other conditions remain in force. Transactions processed through bKash or Bank Transfer are subject to the limits and verification steps shown in your account wallet at the time of the transaction. We do not override those limits outside the account interface. Where a payment is returned or reversed, the account balance reflects the corrected figure automatically. Any dispute about a transaction amount should be raised through the support route detailed in the contact section of this page.
Deposits and withdrawals via bKash are subject to the wallet limits shown in your account at the time of each transaction.
Bank Transfer transactions follow the verification and limit fields displayed inside your account wallet section.
We publish revised terms in the policy section. Continued account use after the update date counts as acceptance of the new version.
These terms set out exactly where our policy applies and where it stops. Understanding the boundary helps you know when to contact us directly and when to refer to a third-party service's own policy.
These terms cover registration, login, account suspension and closure. Rules for eligibility depend on your local law and the eligible regions active at the time you access the site.
Deposits and withdrawals processed through payment methods shown in your account — including bKash and Bank Transfer — fall under these terms. The limits and fields shown at checkout are part of this agreement.
Game titles, lobby structure, promotional notices and any text published on x988 are covered by our content policy within these terms. We may update or remove content without prior notice.
Game studios such as Pragmatic Play, Habanero and Spadegaming supply game content under their own terms. x988 is not responsible for the individual policies of those studios, and this agreement does not extend to them.
You have several practical steps available to you within the framework of these terms. First, you can review your full transaction history at any time by opening the account wallet section — every bKash deposit, Bank Transfer credit and withdrawal is listed there with a timestamp and status. If a record looks wrong, you can flag it directly from that screen. Second, if your registered details — name, email address or phone number — need correcting, the account settings page holds the fields to update them. Changes to payment-linked details may require a short verification step shown on the same page. Third, if you have a question about how a specific term applies to your account, you can raise it with our support team through the channels listed in the support section below. We handle policy questions separately from general account queries, so please mark your message as a terms question. Finally, you can request a review of any account decision that you believe was made in error by submitting the request through the support contact form.
Open the account wallet to see a full log of bKash and Bank Transfer activity, each with a status and timestamp you can cross-check.
Update your registered name, email or phone in account settings. Payment-linked fields show any verification step required before saving.
Contact support and mark your message as a terms question. We treat policy queries separately so they reach the right team faster.
If you believe an account decision was made in error, submit a review request through the support contact form with your account reference.
If any part of these terms raises a question you cannot resolve by reading this page, use one of the contact routes below. Please include your account reference in any message so we can locate your record without delay.
Open the chat widget from any page on x988 to reach the support team. Describe your terms question and include your account reference number.
Send a detailed message to the support email address listed in your account contact section. Mark the subject line as a terms or policy query.
The Help Centre in your account dashboard holds published policy documents and common terms questions. Check there first before opening a new support ticket.
We hold account data — including payment method records for bKash and Bank Transfer — only for as long as needed to operate your account and meet the obligations set out in these terms. You can request a summary of what we hold by contacting support with your account reference.
We keep account and transaction records for the period required by our operating obligations. Once that period ends, records are removed from active systems in line with our data handling process.
Cookies on x988 support session management and catalog navigation. You can adjust cookie preferences through the browser settings on your device; some site functions depend on session cookies to work correctly.
Your account credentials are your responsibility. We will never ask for your password through chat or email. If you suspect unauthorised access, update your password immediately through account settings and contact support.
To request a correction to stored data or ask about retention periods, contact support and mark the request clearly. We aim to respond through the published support route shown in your account.
These are the questions we receive most often about the terms and conditions on x988. If your question is not covered here, contact support through the routes listed above.
These terms apply from the moment you open an account on x988 and continue to apply for every session, transaction and support contact after that. Eligibility to hold an account depends on your local law and the eligible regions we serve.
We publish a notice in the policy section of the site when terms change. If you continue using your account after the stated update date, that confirms you have accepted the revised version. Check the policy section regularly to stay current.
Yes. Open your account wallet, locate the transaction in question and use the flag or contact option shown there. Alternatively, raise the dispute through the support contact form and include your transaction reference and the payment method used — bKash or Bank Transfer.
No. Studios such as Pragmatic Play, Habanero and Spadegaming supply game content under their own separate terms. The agreement you hold is with x988. We are not responsible for the individual policies of those studios.
Go to account settings and update the relevant field — name, email or phone number. If the field is linked to a payment method such as bKash, the page will show a short verification step. Complete that step and save to confirm the change.
We retain account and transaction records for the period required by our operating obligations after closure. Once that period ends, records are removed from active systems. Contact support with your account reference to ask about the retention period that applies to your record.